March 20, 2020

Coronavirus Information

The Coronavirus, officially referred to as COVID-19, causes a respiratory illness with mild to severe symptoms that include fever, coughing and shortness of breath. COVID-19 is spread via droplets expelled while sneezing or coughing.


What can I do to protect myself and others from this virus? 

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing. If soap and water are not readily accessible, use alcohol-based hand sanitizer with at least 60% alcohol.
  • Cough and sneeze into your sleeve, not your hands. Or use a tissue and then throw it away immediately.
  • Stay home when you are sick.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Clean and disinfect frequently touched objects (like your phone) and surfaces using a regular household cleaning spray or wipe.

What can I do if I experience COVID-19 symptoms?

Call your healthcare provider if you develop a fever, cough or difficulty breathing. Let them know if you have recently traveled and whether you have had close contact with a person known to have COVID-19. If needed, your provider will work with the state’s public health department to determine if you need to be tested for COVID-19. Please do not go straight to the hospital or other health care facility to avoid potentially exposing others. If you experience a medical emergency, call emergency response (911).

Where and how can I receive testing for COVID-19?

If you experience COVID-19 symptoms, call your provider's office for direction on what to do next and to learn if a test is necessary.

Will Health Options pay for provider appointments and testing related to COVID-19?

We want to ensure that cost is not a barrier to our Members’ receiving testing for COVID-19. Until further notice, we are waiving cost sharing for the following services: provider-recommended COVID-19 testing and associated lab processing fees; the office, ER, or urgent care visit to collect the specimen; and COVID-19 telemedicine screening services. All other testing and services are subject to applicable cost share. 

Can I obtain an early refill of my medications?  And, what if I use Accredo Specialty for my medications?

In many cases, due to the virus outbreak, you can receive an early refill on medications taken regularly. Contact your local pharmacy or take advantage of our home delivery pharmacy. You can sign up for Home Delivery by calling (800) 282-2881, and you may actually benefit from lower overall costs. 

If you use Accredo Specialty for your medications, you can obtain what pharmacists call an “emergency refill too soon” order by calling the phone number on the prescription label.  If you don’t have your prescription label handy, you can call the general Accredo Specialty phone number at (877) 895-9697.

Can I use Home Delivery for my medication needs?     

Yes, you can sign up for Home Delivery by calling (800) 282-2881.  When signing up for Home Delivery you may actually benefit from lower overall costs. 

What are telemedicine services?

Some healthcare providers offer telemedicine services that allow you to meet with them through an internet connection using a smartphone, tablet or computer. This service allows you to stay at home and obtain the provider guidance you need.  If you schedule a telemedicine visit, ask your provider’s office for instructions on how to dial into the appointment.  In addition, it’s important to note that due to COVID-19, we are allowing telephonic screening visits at this time. Typically, a mandatory visual element, like a video, must be included as part of the telemedicine appointment.   

Will Health Options pay for a telemedicine visit I have with my provider?

A telemedicine visit is treated in the same manner as an in-person appointment with your provider.  Coverage is based on your plan benefits.


Contact us:

If you have questions, please contact our Member Services team at (855) 624-6463 or